Shipping & Returns
At SaeerStash LLC, we work hard to process, package, and ship orders as quickly and carefully as possible. Please read our shipping and return information before placing your order.
Shipping Area
Shipping is currently available within the United States only. We do not offer international shipping at this time.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing time does not include weekends or holidays.
Orders placed on weekends or public holidays will begin processing on the next business day. During busy periods, promotional events, or holidays, processing times may be slightly longer.
Estimated Shipping Time
Estimated delivery time within the United States is usually 5–10 business days after your order has been processed and shipped.
Delivery times are estimates only and may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.
Shipping Confirmation & Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if available. Please allow some time for tracking details to update after the carrier receives your package.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address during checkout. If you notice an error, please contact us immediately at support@saeerstash.com.
If your order has already been processed or shipped, we may not be able to update the shipping address. SaeerStash LLC is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package appears delayed, please check the tracking information first. Carrier delays are outside of our control.
If your package shows as delivered but has not been received, please:
- Check around your delivery location.
- Ask family members, neighbors, or building management.
- Contact the shipping carrier for confirmation.
- Email us at support@saeerstash.com if you still need assistance.
Returns
We accept return requests within 30 days of delivery. To qualify, the item must be:
- Unused and in its original condition
- In the original packaging
- Returned with proof of purchase
- Approved by our support team before being returned
How to Start a Return
To request a return, email support@saeerstash.com with your order number, full name, reason for the return, and photos if applicable. Once approved, we will provide return instructions.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Returns sent without prior approval may not be accepted.
Refund Policy
At SaeerStash LLC, customer satisfaction is important to us. If something isn’t right with your purchase, we’re here to help. This Refund Policy explains when refunds may be issued and how the process works.
Return Window
You may request a return within 30 days of receiving your order. Requests submitted after this period may not be accepted.
Refund Eligibility
To qualify for a refund, your item must be:
- Unused and in its original condition
- Unwashed, if applicable
- In its original packaging
- Returned with proof of purchase
- Returned according to the instructions provided by our support team
We reserve the right to refuse a refund if these conditions are not met.
Non-Refundable Items
- Used or customer-damaged items
- Items returned after the return period
- Items without original packaging
- Final sale or clearance items
- Personalized or custom-made items, where applicable
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@saeerstash.com.
Please include your order number, a description of the issue, and clear photos of both the item and its packaging. After review, we may offer a replacement, refund, or another appropriate solution.
Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund, first check your bank account, then contact your credit card company or payment provider. If you still need assistance, please contact us at support@saeerstash.com.
Order Cancellation
If you need to cancel your order, contact us as soon as possible. Orders that have not yet been processed or shipped may be canceled. Once an order has been shipped, it cannot be canceled and must follow the standard return process.